Terms of Trade

Our right to cancel orders applies to orders that have been accepted.

3. Online payment options

We currently accept payment via POLi real-time internet banking, secure credit card payments via Stripe, AfterPay, and online banking (for NZ residents only - purchases will be sent out once funds confirmed in our account).

4. Pricing

All prices listed on www.smashtennis.nz are in New Zealand dollars and are inclusive of GST. We reserve the right to alter prices on our website at any time for any reason.

5. Website Privacy and Credit Card Security

Your privacy is safeguarded in accordance with New Zealand legislation. All payments via our website are processed securely by our credit card and internet banking gateways.
Your email address will go onto our e-newsletter database from which you may unsubscribe at any time. We do not pass customer details on to any third party. 

By using or accessing this website, you are consenting to Smash Tennis's use of Cookies. “Cookies” are small pieces of information that are stored by your browser on your computer’s hard drive and allow the website to remember important information that will make your use of the site more convenient. This website uses Cookies to analyse user activity through Google Analytics to improve the functionality and user experience of the website and to assist with repeat ordering. We do not share any personal information or information about individual user activities with any other party. View the Google privacy policy here.

6. Delivery 

At this time, we only deliver to New Zealand addresses. We require a physical delivery address. We cannot deliver to Post Office boxes.

Please note that a courier signature required option is available and recommended. The goods become the recipient’s property and responsibility once they have been signed for at the time of delivery, if applicable. If goods are lost or damaged in transit, please contact us within 7 business days at service@smashtennis.co.nz. We will use this delivery information to make a claim against our shipping company. We will offer you the choice of a replacement or a full refund, once we have received confirmation from our shipping company that delivery was not successful. To ensure successful delivery, please provide a delivery address where someone will be present during business hours to sign form if required, or advise a safe place for the postal service to leave your package on your property.

7. Returns, exchanges and refunds

Please email us at service@smashtennis.co.nz or phone 021 493 489 if you intend to exchange or return an item. 

Refunds or returns/exchanges of Pro Shop products are possible within 30 days of the purchase date, but the item must still be in its original condition as you received it: 

• All plastics and packaging intact and the item unused 
• Shoes must be tried on indoors only. 

Please return to sender (contact us to confirm the address) and we will re-ship your item or arrange a refund once the goods have been received back by us. 

We do not reimburse postage/courier fees for returns unless the item is damaged or faulty and we will not be liable for the parcel's journey. We suggest you obtain a tracking number for your own security purposes.

Refunds will be made to your New Zealand bank account of choice and will be processed within 2 days of our receiving the parcel back, provided the bank details have been included in the parcel or emailed to us by the time of its arrival.

We can exchange to another product if required, subject to stock availability. Any difference in price can be managed via internet banking by Smash Tennis or the customer. We are happy to discuss this via email or phone to help meet our customers' needs.

Exceptions:

No refunds are given on tennis lesson gift vouchers. We will make every effort to accommodate your preferred lesson time/s, subject to coach availability.

Whilst Smash Tennis takes care that second-hand equipment sold through our Pro Shop is fit for use, its price will reflect its used condition and no returns or refunds are offered on second-hand purchases.

8. Private Lesson Cancellation

Any cancellation of a booked private lesson made with less than 8 hours' notice may incur a cancellation fee for the full amount of the lesson cost. The same will apply if you do not show up for your lesson.

9. Warranty information

We provide the supplier's 12-month warranty on all new racquets. This warranty becomes null and void if the racquet has come into contact with anything other than a tennis ball. The warranty does not cover strings. No warranty is offered on second-hand racquets.